TUFC are seeking applications for the Supporter Liaison role.
The Supporter Liaison Officer (SLO) is an important link between a club and its fans. The SLO ensures that fans with a close affinity to the club have the opportunity to contact the club, receive answers to questions and communicate any requests or concerns regarding supporter issues.
The SLO will play an essential role in fostering dialogue, building relationships, promoting a positive supporter culture, and contributing to a safe and enjoyable matchday experience for all.
THE POST
This is an unpaid, volunteer role and requires the successful candidate to be fully committed.
There are duties which may need to be fulfilled outside of match days.
KEY TASKS
Acting as the first point of contact for supporters on supporter issues, listening to requests and concerns of fans and communicating these requests and concerns to the club.
Attend all home matches and ideally away ones.
Set up a team of Matchday Ambassadors to lead and direct. To brief the team regarding duties before each game.
Be visible and available to supporters on match days.
Contribute to a positive supporter culture and work proactively to encourage good behaviour and mediate potential conflict situations.
Liaise with opposition SLO prior to matches to go through set check list for away fans visiting Plainmoor.
Attend meetings with the club CEO as required.
To be a ‘go-between’ between the football board and supporters.
Attend post-match debriefings and participate in related activities as needed.
Liaise with the FA and National League as required.
KEY QUALITIES
Ideally a regular home and away supporter.
Approachable and willing to listen.
Ability to build rapport with a wide range of stakeholders.
Excellent communication, mediation, and conflict resolution skills.
Good judgment in balancing dual responsibilities to club and fans.
Be a member of the Torquay United Supporters Trust (TUST) but not essential.
Strength of character to ensure supporters’ views are represented to the club as well as ability to communicate responses which may not always be welcome.
KEY SKILLS
Listening skills.
Well organised and conscientious.
Have tact and discretion.
Be able to maintain confidentiality.
Be able to make decisions.
The SLO will be responsible to the club’s Head of Operations.
This role is voluntary, perfect for someone with a passion for Torquay United FC who wants to make a positive impact on the fan experience. No professional experience is required, but enthusiasm, reliability, and a love for football are essential.
If you are interested in this role please send your CV and tell us a little about yourself and why this post would suit you to: info@tust.co.uk prior to the closing date of noon on Monday 17th February.
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